1. Scope
These Terms and Conditions apply to all contracts between the Consultant (hereinafter “Consultant”) and her clients, both private and business, in the version valid at the time of contract conclusion.2. Services
The Consultant provides coaching and consulting services as agreed. No specific results are guaranteed.3. Appointments and Rescheduling
Each client has the right to reschedule exactly one agreed appointment free of charge within a coaching process, provided this is communicated in writing at least 48 hours before the appointment. Any further rescheduling or cancellation – regardless of the reason – as well as any cancellation within 48 hours of the appointment will result in the full agreed fee for that session being charged or deemed paid. No refund will be granted.4. Fees and Payment Terms
The fee is determined by the respective offer or contract. Unless otherwise agreed, payment is due immediately. In case of late payment, the Consultant may charge default interest at the statutory rate.5. No Guarantee of Success or Satisfaction
Coaching is an individual process, and the outcome depends primarily on the client’s own responsibility and implementation. There is no entitlement to a refund of fees based on subjective dissatisfaction with the services.6. Limitation of Liability
The Consultant’s liability – except in cases of intent, gross negligence, or injury to life, body, or health – is limited to the amount actually paid by the client for the specific service.7. Confidentiality
The Consultant agrees to treat all information obtained from the client during the course of the engagement as confidential and not to disclose it to third parties, unless the client has expressly consented or disclosure is required by law.8. Intellectual Property
All content, materials, and documents provided during the coaching process are protected by copyright and may not be reproduced, distributed, or made publicly available without the Consultant’s written consent.9. Right of Withdrawal for Consumers
Consumers have a statutory right of withdrawal. This right expires if the Consultant has begun performing the service before the withdrawal period has expired and the consumer has expressly agreed to this.10. Force Majeure
If a service cannot be performed due to force majeure (e.g., illness, technical failures, natural events), a replacement appointment will be scheduled. Further claims are excluded.11. Governing Law and Jurisdiction
This Agreement shall be governed exclusively by the laws of the Federal Republic of Germany. The place of jurisdiction for all disputes arising from this contractual relationship shall be Berlin, Germany, where legally permissible.